Coronavirus Service Updates

Last updated: 5/28/2020

THRIVE is committed to doing what we do best–ensuring our pets and pet owners THRIVE. In response to the current Coronavirus pandemic, we want to ensure the safety of both you and our clinical staff in the reduction of exposure to human-to-human contact. Your understanding and cooperation is appreciated as we come together to keep everyone healthy. We thank you on behalf of your pet that their health and care is still a priority.

Social Distancing Helps Reduce the Spread

Currently, state, local, and federal recommendations are to prohibit service to anyone that is currently exhibiting symptoms of COVID-19. Our hospitals have taken precautions with new processes and limiting contact in our communities. We are excited to introduce a new service during this time to help give our clients options for caring for their pet and help increase safety during the COVID-19 event.

Temporary Updates to Our Appointment Process

  • Please ensure you send over your pet’s previous veterinary records if this is your first visit with THRIVE.
  • You will be contacted by text the morning of your appointment to begin communication with our clinical staff.
  • Upon arrival, please call the number on the door to let the clinical staff know you have arrived.
  • To reduce human-to-human contact, we are recommending the following:
    • Please use a secure pet carrier or a double leash method of transferring the pet to us:
      • Small dogs (0-25 lbs.) may be placed in a secure owner carrier 
        • utilize a carrier if your pet feels comfortable entering and exiting willingly and comfortably
        • utilize a leash/harness if your pet’s preference is to not be in a carrier
      • Medium and Large pets should be on a secure leash 
      • Make sure the collar is tightened to not slip over the head 
      • Ensure a properly fitted harness 
    • The second leash, slip leash, will be placed at the hospital for transfer to a THRIVE team member 
    • If transfer involves close contact or extreme measures – THRIVE reserves the option to reschedule the visit based on veterinary recommendation and reduction of close contact exposure for the client and staff member involved
  • Your pet will be brought back into our hospital for care.
  • Once the appointment is complete, we will text you to come back into the clinic to checkout at the front desk.
  • The Pet Concierge will greet you and bring you in when there are fewer than 3 people in the lobby.

Our Telehealth Solution

Televet is an application that our doctors can provide veterinary advice for our established patients for a variety of non-urgent issues.

If you are new to THRIVE, please call us or book an appointment to set up a time for us to meet your pet.

If your pet is in distress and needs to be seen immediately, call us or seek care at your nearest emergency hospital.

In order to address your concern for your pet via a Telehealth consult, we need to ensure the following:

  • Your pet has been physically seen by a veterinarian at our THRIVE hospital within the last 12 months
  • You understand that the video or phone consult is not a replacement for a physical exam
  • Only one pet can be addressed during each scheduled consult
  • You are able to enter a valid digital payment method and understand the charge for the Televet appointment with the veterinarian. There is a $5 fee from the Televet app in addition to the consult fee.
  • If your concerns or your pet’s symptoms are unable to be easily addressed via consult, you will be asked to schedule an in-person appointment at your nearest THRIVE with availability which will be at an additional cost
  • You are able to order medications through our online pharmacy, with shipping in 3-5 days (1-3 days for additional cost) or available to pick up medications at a commercial pharmacy if immediate dispensing is required. Cost of medications may vary from price within clinic, but will minimize need to travel.

Please be sure to check local ordinances on wearing face masks outdoors. The CDC has provided instructions on how to use face coverings during this time. Please click here for more information.

These precautions are for the safety of our clinical staff as well as our pet owners. Together we will flatten the curve!

 

Sincerely,

The THRIVE Team