Doing Our Part

THRIVE is committed to continuing to serve our communities by providing quality veterinary care to your pets. We’d like to keep you up-to-date with our recent changes that will affect your next visit to THRIVE.

Please see information about a new process for your next visit to THRIVE.


Social Distancing Helps Reduce the Spread

Currently, state, local, and federal recommendations are to prohibit service to anyone that is currently exhibiting symptoms of COVID-19. This includes fever, coughing, shortness or breath, body aches, exposure to COVID-19 positive individuals, a history of travel, or other flu-like symptoms.

For those clients who have been exposed to the Coronavirus or currently experiencing any symptoms, please remain at home and have a friend or family member bring your pet to us.

Temporary Updates to Our Appointment Process

To minimize potential exposure, we have adopted a new process that will reduce the face-to-face contact between you and our staff. This ensures all of us stay safe during this time. Please read the following about your upcoming appointment:

  • Please ensure you send over your pet’s previous veterinary records if this is your first visit with THRIVE.
  • You will be contacted by text the morning of your appointment to begin communication with our clinical staff.
  • Upon arrival, please call the number in our text message to you (also provided on the door) to let the clinical staff know you have arrived.
  • After speaking with our clinical staff, we will meet you at the door so that you can hand-off your pet to us for care and treatment.
  • To reduce human-to-human contact, we are recommending the following:
    • Please use a secure pet carrier or a double leash method of transferring the pet to us:
      • Small pets (0-25 lbs.) should be placed in a secure pet carrier
      • Medium and Large pets should be on a secure leash
      • Make sure the collar is tightened to not slip over the head
      • Ensure a properly fitted harness
    • The second leash, slip leash, will be placed at the hospital for transfer to a THRIVE team member
    • If transfer involves close contact or extreme measures – THRIVE reserves the option to reschedule the visit based on veterinary recommendation and reduction of close contact exposure for the client and staff member involved
  • Your pet will be brought back into our hospital for care.
  • Please stay nearby during the appointment, as there will be no kenneling services available.
  • The doctor will call you once your pet has been examined. At that time, the doctor will discuss with you any treatment recommendations and cost estimates. You will both agree on the plan for care.
  • Once the appointment is complete, we will text you to come back into the clinic to checkout at the front desk.
  • Payment will be taken over the phone or at the front desk while we transfer your pet back to you.

These precautions are for the safety of our clinical staff as well as our pet owners. Together we will flatten the curve!

We are looking forward to still providing quality veterinary care at an unprecedented value–even while enduring some extraordinary unique social distancing measures together. We appreciate your cooperation.


We know over the last several weeks there has been an increased need for information surrounding the latest coronavirus outbreaks across the nation. As such, THRIVE has worked diligently to ensure that our clinical staff is knowledgeable about the coronavirus that causes COVID-19 and consistently sanitizing our facilities throughout the work day. The American Veterinary Medical Association has put together a comprehensive page regarding coronavirus for your information.

The following are various frequently asked questions that we are receiving from our clients:

Coronavirus – What is it?

Coronavirus is a family of viruses that range in severity from the common cold to more severe respiratory infections. Symptoms range in severity based on your personal health factors. Symptoms include cough, fever, shortness of breath, body aches and fatigue.  Keep in mind that many viruses that are currently circulating have the same list of symptoms (i.e. flu!).  At this point, it appears that our pets are not affected by the virus.

How is a Coronavirus spread?

The most likely transmission is person-to-person through close contact with respiratory droplets (in other words, a cough or sneeze). The virus can also live on surfaces for days, which means if you touch a doorknob, grocery basket, etc and then touch your face then you could get infected. The incubation period from exposure to illness is usually 2-14 days.

Can my pet get Coronavirus?

  • Dogs can contract certain types of coronaviruses, such as the canine respiratory coronavirus, but this specific coronavirus that causes COVID-19 is believed not to be a threat to pets. Link to AVMA Corona Virus information
  • There is no evidence that pets are at risk of getting infected with the coronavirus that causes COVID-19 and there have been no reported cases of pets showing signs of COVID-19. For up to date information related to risk and prevalence to humans and pets, visit the Center for Disease Control website

What should I do to prepare for and protect my pet?

  • There are many resources available that discuss how best to avoid contracting COVID-19, including washing your hands for a minimum of 20 seconds and avoiding touching your face
  • Include your pet(s) in your emergency preparedness plans.  Make sure that you have a 2 week supply of food and medications for your pet(s) on hand.

Is testing available for the coronavirus that causes COVID-19 for pets?

  • There is no test for COVID-19 for pets available through veterinarians at this time
  • Only health departments currently have access to test kits for COVID-19. Please contact your local health department if you would like more information.

If I have COVID-19, what should I do for my pet to ensure he/she is safe?

  • Per CDC recommendations to patients with COVID-19 infection: “You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people. Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people sick with COVID-19 limit contact with animals until more information is known about the virus. When possible, have another member of your household care for your animals while you are sick. If you are sick with COVID-19, avoid contact with your pet, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask.”

If you have a confirmed case of  COVID-19, are in quarantine for COVID-19 or suspect that you have been exposed to COVID-19 – please do not bring your pet into a THRIVE  hospital if you have health concerns about your pet until you are cleared by the health department.  Instead, please call and leave a message for your veterinarian to call you back to answer your questions.

We will keep you updated with information as more becomes available. We will continue to be diligent about sanitizing our clinics for your safety. Please take a look at Petco’s Coronavirus Page for more updates and information.

We hope this information helps put your mind at ease knowing that our veterinary professionals are prepared and ready to help!